On September 11, 2018, Prizer-Painter Stove Works voluntarily recalled BlueStar and Big Chill gas stoves and wall ovens in the United States and Canada due to a burn hazard. The U.S. Consumer Product Safety Commission reported the recall in conjunction with Health Canada.
According to the recall announcement, “Use of the convection oven fan during pre-heating or broiling can cause accumulated gas to ignite, posing a burn hazard to consumers when the oven door is opened.” The company had received 51 reports of “flames or flares due to delayed gas ignition” at the time of the announcement, “including seven reported minor burns.”
About the Recall
The recall affects about 7,130 BlueStar and Big Chill gas ranges and wall ovens in the United States, and about 2,600 units in Canada. The recall includes seven series of Big Chill and BlueStar stoves and one series of wall ovens. The affected appliances were sold at kitchen equipment dealers and specialty appliance stores between May 2015 and October 2017.
The current recall affects the following models:BlueStar Culinary Series (RCS)
BlueStar Nova Series (RNB)
BlueStar Heritage Classic Series
BlueStar Precious Metals Series
BlueStar Gas Wall Ovens
Big Chill Retro Series
Big Chill Pro Series
Big Chill Classic Series
Check here to see if your specific model number/serial number has been recalled.
Your Next Steps
If your wall oven or gas stove has been recalled, the manufacturer instructs that you “immediately turn off the convection fan and keep it turned off.” Stop using the unit and contact Prizer-Painter Stove Works to schedule a free repair.
Contact by Phone
You can reach the manufacturer by phone at (800) 449-8691, 9 a.m. to 5 p.m. Eastern time, Monday through Friday.
If you prefer to contact the company online, go to www.bluestarcooking.com or www.bigchill.com.
For more information about the recall, click on “Safety Recall Notice” on the bottom of the BlueStar Cooking homepage, or click “Voluntary Recall” at the bottom of the Big Chill homepage.
Contact us today to learn more about appliance recalls and the repair services we offer.