Congrats! You have started your appliance solution process. Now what?!
For your appointment, you will receive a call about 20-30 minutes before a technician is expected to arrive at your location. Your technician will arrive in uniform and discuss with you the issues and the next steps. Next, your technician will take photos of the unit, the model and serial tag along with any possible damage around or inside the appliance. From that point, a diagnosis and thorough research will start to allow for an accurate explanation of the issue, a solution, a quote for potential repair, or professional advice on whether to replace or repair.
How to prepare an appliance for service
We recommend that 24 hours before your appointment, you remove any food items or items on the interior shelves to allow for better access and quicker repairs.
We recommend that if the unit has standing water, that you remove as much as possible to allow the technician access and quicker process.
We recommend that the oven or range be turned off and not used for a few hours before the appointment in order for it to be safe and cool for the technician to diagnose.
Please make us aware if the unit is a top load or front load washer. We recommend that if the unit has standing water, that you remove as much as possible to allow the technician access and quicker process.
Please make us aware if the unit is in a tight area (closet), is stacked or has a dryer stacked on top or is part of a laundry combo unit. These will help us determine if special equipment or a second technician may be needed.
We recommend that you remove any clothing that may be left in, on or around the appliance along with being able to clear the surrounding areas of the unit. Be advised that if the machine is in a closet that it will have to be pulled out to ensure a correct diagnosis.
Furthermore, we ask that you let our team know whether the dryer unit is stacked on top of the washer or is part of a laundry unit. We need this information due to some cases where a second technician would be required to gain access to the unit for your safety and protection which may incur an extra charge.