fbpx
Start a Repair Virtual Appointment Drop Off

How we can help you

Founded on Family Values and Service Excellence

AAA Appliance Service Center was founded in 1950 by two brothers in Kansas, shortly after returning from Vietnam. Today, our company proudly serves Northeastern Illinois, including Chicago, its suburbs, Rockford, Naperville, Tinley Park, and Fox Lake. As a second and third-generation family business, we are dedicated to ensuring that our customers and team members are well taken care of.

A Unique Blend of Commercial and Residential Services

Our journey began uniquely, serving schools with both commercial equipment in cafeterias and residential appliances in "home economics" rooms. This distinctive combination has grown into a hallmark of our services. We are one of the few service centers that cater to both commercial and residential grade appliances, making us a one-stop solution for all your appliance repair needs.

Proud Partners with Leading Brands

Over the years, we have expanded our partnerships to include several high-quality appliance brands, allowing us to provide warranty services with specialized access to training and tools. Our factory-trained technicians receive continuous education from industry giants like Electrolux, LG, Samsung, and Dacor. Additionally, we are connected with national associations such as UASA, MSA, and CFESA for professional training.

Commitment to Quality and Customer Satisfaction

We believe in providing top-notch service with a personal touch. Here’s what sets us apart:

Excellent Communication

We prioritize clear and regular communication. Our customers receive automated updates via SMS, phone, and email throughout the service process.

Personalized Service

We don't have a phone menu. When you call, you speak to a real person who is ready to assist you. We don’t ask for complicated account numbers; your phone number is all we need.

Qualified Technicians

Every technician sent to your location is fully qualified to service your appliance, eliminating the frustration of rescheduling or dealing with inexperienced personnel.

Customer-Centric Approach

If you're not satisfied with a particular technician, we’re happy to send another technician or your preferred one upon request.

No Sub-Contractors

All our technicians are full-time employees dispatched from their homes, local to the areas they serve. They undergo regular background and drug screenings to remain approved and authorized servicers for our manufacturer partners.

Non-Commissioned Technicians

Our technicians are not paid on commission, ensuring honest evaluations and recommendations. They are incentivized through bonuses based on positive customer feedback.

Margaret Goldsberry
Read More
John L was great. Arrived on time, courteous and very respectful to us and our home. Knowledgeable of what was needed and took care of the problem. Hoping for no new issues but if any occur would be happy to have him back
Steve Buchholz
Read More
Highly recommend AAA and our tech Rob. Our refrigerator and freezer had both stopped working. Less than 24 hours later we were up and running. Great communication along the way. Excellent price and service. Thank you!
Diana Vaughan
Read More
Deon diagnosed the issue with my refrigerator quickly. He was punctual, polite and super knowledgeable. He took time to carefully explain my repair options, costs, risks, etc. I will absolutely use AAA again and recommend them to friends and family.
Lauren Smith
Read More
Issac and all the AAA customer service staff were exceptional! Issac was timely, professional, knowledgable and efficient. From trouble shooting, problem solving, scheduling, communicating and executing the job they were top level professionals. Highly recommend!
Randy Ide
Read More
Our tech John did a great job! He explained the issue and helped us decide on how we wanted to proceed. He was highly professional and went out of his way to protect our floors and cabinets. Will definitely use them again for our appliances just hopefully not to soon!

Seamless Service Process

When you need service, our process is designed for your convenience:

  • Scheduling: Connect with a service coordinator to schedule your service appointment. You’ll receive confirmation via email and/or SMS.
  • Preparation: You may work with an onboarding or success manager to prepare for your appointment, ensuring the correct parts are available for the first visit.
  • Reminders: The day before your appointment, you’ll receive a reminder with an expected arrival window via phone, SMS, and email.
  • Arrival Notification: On the day of service, you’ll receive an automated SMS and phone call when the technician is on their way.
  • Track Your Technician: Starting in Q4 2024, you can track your technician’s location in real-time.
  • Post-Service Updates: After service completion, you’ll receive copies of your service history via email and updates if further steps are needed.

Expert Technicians for Major Brands

Our factory-trained technicians are equipped to handle most appliances from major brands, including Sub Zero, Electrolux, LG, Samsung, Dacor, and more. They continuously receive training to stay updated with the latest technologies and diagnostic tools.

Quality Service for All Your Appliance Needs

Whether it’s a broken refrigerator, malfunctioning dishwasher, or washer that needs fixing, our professional service technicians diagnose and repair most appliances efficiently. Our service trucks are fully stocked to handle most repairs on the first visit, minimizing downtime and costs.

Serving a Wide Range of Household Appliances

We offer repair and maintenance services for various household appliances, including:

Small freezer icon.

Refrigerators and Freezers

Ensure your food stays fresh with our expert refrigerator repair services.

Small oven icon.

Ovens and Stoves

Get your oven cooking to perfection again with our quality service.

Small dishwasher icon.

Dishwashers

Fix your dishwasher and avoid washing dishes by hand.

Small dryer icon.

Washers and Dryers

Keep your laundry on track with professional washer and dryer repairs.

Small washing machine with wrench icon.

Specialty or Luxury Appliances

We also service garbage disposals, ice makers, range hoods, wine coolers, and cooktops.

Exceptional Customer Service

We strive to provide exceptional customer service, ensuring customer satisfaction with every interaction. Our goal is to make appliance repair as hassle-free as possible, delivering quality service that keeps your appliances working properly.

Flexible Appointment Options

We offer on-site, drop-off, and virtual appointments to accommodate your needs. Virtual appointments are currently available for residential grade appliances.

Why Choose AAA Appliance Service Center?

At AAA Appliance Service Center, our mission is to make your appliance repair experience as seamless and hassle-free as possible, ensuring that your appliances are up and running efficiently. Contact us today to schedule your service and experience the AAA difference.

  • Expert Technicians: Factory-trained and continuously educated.
  • Comprehensive Services: Serving both commercial and residential appliances.
  • Excellent Communication: Regular updates and easy scheduling.
  • Customer-Centric: Personalized service with no sub-contractors.
  • Quality Assurance: One-year warranty on parts and labor.
Book Appointment