Our Return Policy & Process
Welcome to our dedicated page on part returns, where our goal is to provide a smooth and streamlined process for returning products. At our company, we take pride in our focus on quality and reliability, and that’s why we provide a one-year part and labor warranty for all parts installed by our technicians. Our aim is to ensure the best possible experience for our customers, so if you encounter any issues with your repair, please don’t hesitate to contact our support team as soon as possible. We’re here to work with you to find a solution.
What Items Are Eligible For Return?
It’s important to note that our distributors have specific return rules that must be followed. To be eligible for a return, the part must be in “resalable condition,” meaning it cannot have been used or installed. If the part has been used or installed, our distributors cannot issue a credit, and the part cannot be returned. Additionally, the part must be returned in a “resalable box,” which means it must be in its original manufacturer box or bag, without any markings or stickers.
Once a part has been shipped from the distributor, it can be returned but there is a restocking and shipping charge to return the part. Therefore, it’s crucial to ensure that you are confident in proceeding with the repair before approving a part order. However, in the case of a defective part, we’ll be happy to assist you in returning it to the manufacturer. The part must be within the warranty period and not have been damaged due to misuse or mishandling.
We understand that returning parts can be a hassle, and we hope that our guidelines will help you understand the requirements involved. If you have any questions or concerns about our return policy, please don’t hesitate to contact us. We’re always here to help and provide the best possible experience for our customers.