Product recalls are a common occurrence, but it is not every day that a product pops its top. If you have not already heard about Samsung’s massive 2016 recall, read on for more information.
About the recall
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Samsung recalled 2.8 million top-loading washing machines from thirty-four different models. These models were sold in home appliance and home improvement stores between 2011 and 2016. A list of the model and serial numbers involved can be found on the manufacturer’s recall website.
This recall program was initiated because of a potential injury risk created when the top of some machines separated from the chassis during a washing cycle. Of the more than 700 incidents reports so far, nine incidents resulted in impact and fall related injuries.
Similar Washing Machine Recalls
In 2012, Kenmore Elite and LG brand top-loading washing machines were recalled due to potential injury hazards after the drum in some machines came loose during unbalanced loads.
In September 2016, a potential fire hazard caused GE to recall 200,000 of their top-loading washing machines.
Samsung has made three options available to consumers who have purchased these units.
The first option is a free in-home repair. This includes a one-year warranty extension starting the day of the repair, no matter how old the unit is.
The second option is a rebate on a new washing machine. The age of the machine will affect the rebate amount, but there are no restrictions on which brand can be purchased. Also, Samsung will include reimbursement for installation and transfer costs.
The third option is a potential refund for consumers who bought their washer within thirty days of the recall being issued, from the store they purchased it at.
Appliance repair is our business, and we service washing machines like the Samsung top-loading units regularly. When it comes to recalls, we always recommend that you contact your appliance’s manufacturer first. Samsung’s Consumer Contact hotline is 866-264-5636, so please contact them if you believe your washing machine is part of this recall.