Do you work on my brand?

Yes, we likely service your brand! Check out our comprehensive list of supported brands here and if you don’t see yours listed, feel free to reach out to us for confirmation.

What if the property is vacant?

If your property is vacant, no worries! We work with many property managers and landlords in similar situations. If there’s a lockbox or someone else can grant us access, we’ll take care of the rest. We’ll send you e-sign documents for your approval, then visit the site to assess the situation and propose a solution. If you’re unavailable by phone, it’s ok – we’ll send an email estimate for your review and approval before proceeding with any services or repairs. Just give us a call so we can walk you through any questions you have to figure out the right solution for you.

What if you don't have the part on the van?

No problem at all! If we don’t have the part on hand, rest assured there are no extra trip fees for us to return. We’ll order the necessary part and keep you informed every step of the way. You’ll receive updates via phone and automated notifications regarding the estimated arrival date of your appliance part(s). Once we have the part, we’ll promptly reschedule your appointment at the next earliest convenience for you. And here’s the best part – you won’t pay a cent until all the work is completed. You can trust that we’re committed to seeing the job through to completion.

Is it cheaper to buy a new unit?

That’s a great question! While every situation is unique, when it comes to repairs, we typically advise against costs exceeding 50% of a new unit’s price unless special circumstances apply. Replacing an appliance involves various expenses like purchase, delivery, and installation fees, plus potential costs for old appliance removal and warranties. Disposing appliances improperly can harm the environment, release pollutants, and waste valuable materials. We’re here to assist you in making the best decision for your needs and budget, ensuring convenience and sustainability. Feel free to reach out for further assistance!

Do you service my area?

We cover a wide service area, spanning from Frankfort to Gurnee in the north and from Chicago to Rockford in the east-to-west direction. Our technicians live near you and are in your communities daily, so you don’t have to worry about paying someone to travel a far distance or take a long time to get to you. Follow this link to find your city or zip code on our full-service area list. Chances are, we’ve got you covered! Feel free to reach out if you’re unsure; we’ll be happy to confirm. We also offer virtual meetings with a technician for those who prefer a DIY approach, need advice, or are in another state and don’t require on-site support. Click here to learn more!

Do you service my appliance?

We understand the importance of having reliable appliances, and we’re here to help. We specialize in servicing major home appliances, including refrigeration, cooking, laundry, and dishwashers. However, please note that we do not service water heaters (a plumber’s job) or heating and air conditioners (handled by HVAC companies). Additionally, we’re equipped to work on specialized laboratory equipment such as warmers and flask scrubbers. For a complete list of appliance types we service, feel free to call us to get your questions answered. We’re here to assist you every step of the way!

What if you cause damage?

We understand your concern, and please rest assured that our technicians prioritize avoiding any damage during service calls. We take every precaution, using floor glides, padding, and tape to safeguard your space. Sometimes, we even bring extra personnel or specialty equipment to ensure the utmost care. Accidents are why we have insurance if we ever need it. We’re fully insured for that will meet the requirements for certain buildings or facilities to be an approved servicer. If we cause any issues, we take responsibility and will make it right.

Do you work with my extended or home warranty?

We partner with various home and extended warranties, including Best Buy’s Geek Squad and SquareTrade. If you’re unsure whether we’re in network with your warranty company, give them a call and request for us to receive the work order or claim directly. You can also streamline the process by having them conference call us. Don’t worry if we’re not currently in the network! You might have the flexibility to choose your service and seek reimbursement from your warranty company afterward. It’s all about finding the best repair company for your needs rather than just going with the next one on their list.

Do you send the same technician every time?

Absolutely! We understand the importance of consistency and clear communication. That’s why we assign the same technician to your service call from start to finish. This way, you’ll have familiarity and direct communication with your technician throughout the process. However, if you have a preference for a specific technician, whether it’s someone you trust who speaks Spanish or for any other reason, we’re more than happy to accommodate your request. Just let us know, and we’ll ensure you’re paired with the right person for the job. You must be comfortable.

Start a Repair Virtual Appointment Drop Off

Appliance Blog: Tips, News, and Appliance Insights

Sub-Zero Error Code 50 EC: What It Means and How to Fix It

What Does Sub-Zero Error Code 50 EC Mean? If your Sub-Zero refrigerator is flashing the 50 EC code on the control panel, it’s telling you that the refrigerator compressor is

Book Appointment

Appliance Blog: Tips, News, and Appliance Insights

Sub-Zero Error Code 50 EC: What It Means and How to Fix It

Recent Posts

Bosch Dishwasher Problems: What Most Homeowners Don’t Realize Until After They Buy

Stop Rinsing Your Dishes Before the Dishwasher (Here’s Why It’s Costing You More Than You Think)

You’re Probably Using Too Much Laundry Detergent (And It’s Costing You More Than You Think)

How to Clean Your Oven (Without Damaging It)

How to Reduce Food Waste at Home (and Save Your Appliances While You’re At It)

True Refrigeration Repair in Northwest Indiana

True Refrigeration Repair in the Chicago Suburbs

Helpful Links

Business Hours

Contact Us

Appliance Blog: Tips, News, and Appliance Insights

Recent Posts

Helpful Links

Business Hours

Contact Us

Our service area is growing all the time!