Do you work on my brand?

Yes, we likely service your brand! Check out our comprehensive list of supported brands here and if you don’t see yours listed, feel free to reach out to us for confirmation.

What if the property is vacant?

If your property is vacant, no worries! We work with many property managers and landlords in similar situations. If there’s a lockbox or someone else can grant us access, we’ll take care of the rest. We’ll send you e-sign documents for your approval, then visit the site to assess the situation and propose a solution. If you’re unavailable by phone, it’s ok – we’ll send an email estimate for your review and approval before proceeding with any services or repairs. Just give us a call so we can walk you through any questions you have to figure out the right solution for you.

What if you don't have the part on the van?

No problem at all! If we don’t have the part on hand, rest assured there are no extra trip fees for us to return. We’ll order the necessary part and keep you informed every step of the way. You’ll receive updates via phone and automated notifications regarding the estimated arrival date of your appliance part(s). Once we have the part, we’ll promptly reschedule your appointment at the next earliest convenience for you. And here’s the best part – you won’t pay a cent until all the work is completed. You can trust that we’re committed to seeing the job through to completion.

Is it cheaper to buy a new unit?

That’s a great question! While every situation is unique, when it comes to repairs, we typically advise against costs exceeding 50% of a new unit’s price unless special circumstances apply. Replacing an appliance involves various expenses like purchase, delivery, and installation fees, plus potential costs for old appliance removal and warranties. Disposing appliances improperly can harm the environment, release pollutants, and waste valuable materials. We’re here to assist you in making the best decision for your needs and budget, ensuring convenience and sustainability. Feel free to reach out for further assistance!

Do you service my area?

We cover a wide service area, spanning from Frankfort to Gurnee in the north and from Chicago to Rockford in the east-to-west direction. Our technicians live near you and are in your communities daily, so you don’t have to worry about paying someone to travel a far distance or take a long time to get to you. Follow this link to find your city or zip code on our full-service area list. Chances are, we’ve got you covered! Feel free to reach out if you’re unsure; we’ll be happy to confirm. We also offer virtual meetings with a technician for those who prefer a DIY approach, need advice, or are in another state and don’t require on-site support. Click here to learn more!

Do you service my appliance?

We understand the importance of having reliable appliances, and we’re here to help. We specialize in servicing major home appliances, including refrigeration, cooking, laundry, and dishwashers. However, please note that we do not service water heaters (a plumber’s job) or heating and air conditioners (handled by HVAC companies). Additionally, we’re equipped to work on specialized laboratory equipment such as warmers and flask scrubbers. For a complete list of appliance types we service, feel free to call us to get your questions answered. We’re here to assist you every step of the way!

What if you cause damage?

We understand your concern, and please rest assured that our technicians prioritize avoiding any damage during service calls. We take every precaution, using floor glides, padding, and tape to safeguard your space. Sometimes, we even bring extra personnel or specialty equipment to ensure the utmost care. Accidents are why we have insurance if we ever need it. We’re fully insured for that will meet the requirements for certain buildings or facilities to be an approved servicer. If we cause any issues, we take responsibility and will make it right.

Do you work with my extended or home warranty?

We partner with various home and extended warranties, including Best Buy’s Geek Squad and SquareTrade. If you’re unsure whether we’re in network with your warranty company, give them a call and request for us to receive the work order or claim directly. You can also streamline the process by having them conference call us. Don’t worry if we’re not currently in the network! You might have the flexibility to choose your service and seek reimbursement from your warranty company afterward. It’s all about finding the best repair company for your needs rather than just going with the next one on their list.

Do you send the same technician every time?

Absolutely! We understand the importance of consistency and clear communication. That’s why we assign the same technician to your service call from start to finish. This way, you’ll have familiarity and direct communication with your technician throughout the process. However, if you have a preference for a specific technician, whether it’s someone you trust who speaks Spanish or for any other reason, we’re more than happy to accommodate your request. Just let us know, and we’ll ensure you’re paired with the right person for the job. You must be comfortable.

Accessibility Statement

Our Commitment

AAA Appliance is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. This website aims to conform to WCAG 2.1 level AA.
AAA Appliance is currently in progress toward improving accessibility and usability for all visitors. We are actively reviewing and enhancing our website to better align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. While many accessibility improvements have already been implemented, additional updates and ongoing testing are being completed to improve compatibility with assistive technologies and provide an inclusive experience for all users. We are committed to continuous accessibility improvements and welcome feedback regarding any barriers you may encounter while using our website.

Measures We Take

To improve the accessibility of AAA Appliance, we are actively working to incorporate accessibility best practices throughout our website. Our ongoing efforts include:

Including accessibility as part of our website design and development practices.
Providing text alternatives (alt text) for non-text content where appropriate.
Striving to maintain sufficient color contrast and readable typography across the site.
Supporting keyboard navigation and compatibility with assistive technologies wherever feasible.
Using semantic HTML and clear heading structures to improve navigation and screen reader compatibility.
Designing responsive layouts that are accessible across desktop, tablet, and mobile devices.
Regularly reviewing and updating website content to identify and address accessibility issues.
Evaluating new features and content with accessibility considerations in mind before deployment.
Encouraging user feedback to help identify and resolve accessibility barriers.

Known Limitations

We are continuously working to improve the accessibility of AAA Appliance. While we strive to provide an accessible experience for all users, some areas of the website may not yet fully conform to current accessibility standards.
Known limitations may include:

Certain older images or graphics that may not yet include descriptive alternative text.
Some third-party tools, embedded content, or integrations that are outside of our direct control and may not fully support accessibility features.
Occasional PDF documents or downloadable files that may not yet be fully optimized for screen readers.
Minor inconsistencies in keyboard navigation or assistive technology compatibility as we continue to enhance the site.

We are actively reviewing these areas and plan to address identified accessibility issues as part of our ongoing website maintenance and development efforts. If you encounter an accessibility barrier while using our website, we encourage you to contact us so we can assist you and continue improving the experience for all visitors.

Feedback

We welcome your feedback on the accessibility of this website. If you encounter accessibility barriers, please let us know:

AAA Appliance
Service@appliance-aaa.com
www.appliance-aaa.com

We try to respond to accessibility feedback within a reasonable timeframe.

Assessment and Compatibility

The accessibility of AAA Appliance has been self-evaluated by our team with the assistance of AI-powered accessibility review tools. We periodically review the website to identify and address potential accessibility issues as part of our ongoing improvement process. At this time, the website has not undergone a formal third-party accessibility audit.

We strive to make the website compatible with current versions of major web browsers, including:

Google Chrome
Mozilla Firefox
Microsoft Edge
Apple Safari

The website is designed to support commonly used assistive technologies where feasible, including screen readers, keyboard-only navigation, and browser zoom functionality. Because browsers, devices, and assistive technologies continue to evolve, compatibility may vary depending on the specific software and configuration being used.

We are committed to ongoing testing and improvements to enhance accessibility and usability for all visitors.

Accessibility Statement

Our Commitment

Conformance Status

Measures We Take

Known Limitations

Feedback

Assessment and Compatibility

Helpful Links

Business Hours

Contact Us

We value your privacy

Privacy Preferences

Accessibility Statement

Our Commitment

Conformance Status

Measures We Take

Known Limitations

Feedback

Assessment and Compatibility

Helpful Links

Business Hours

Contact Us

Our service area is growing all the time!