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Did you know your appliance’s manufacturing date could affect its warranty? Learn why keeping your receipt could save you money on repairs.
LEARN WHY YOU SHOULD SAVE YOUR RECEIPT WHEN YOU PURCHASE AN APPLIANCE
Why do appliance repair companies ask for your purchase receipt? Appliance warranties start on your purchase date, not the day the machine was built. Appliances often sit in stores or warehouses for months before you buy them. Without a receipt, manufacturers default to the production date which can shorten your warranty. Keeping your proof of purchase ensures your repair is covered when you need it most.
just like the white rabbit...
Your Appliance has a very Important Date
Manufactured Date vs. Purchase Date
Your refrigerator, washer, or dishwasher might spend several months in a warehouse or retail store before it makes its way to you.
Most manufacturer warranties begin based on the purchase or delivery date, depending on the brand’s warranty terms.
Can’t prove when you bought your appliance? Some brands may use the date it was made to check your warranty instead.
Example of How a Missing Receipt Could Cost You
Let’s say your refrigerator has a one-year manufacturer’s warranty. It was made in May 2025, but you didn’t buy it until November 2025.
Made in
May 2025
This is when the refrigerator was made.
Bought in
November 2025
This is when the refrigerator was actually bought.
NO REceipt?
May 2026
Without proof of purchase, the manufacturer may use the manufacturing date.
Have receipt?
November 2026
Your receipt helps confirm the actual purchase date and may extend your coverage.
find your receipt in these 4 places
Check your email.
Search for the retailer's name, appliance brand, or words like "order confirmation."
Check the delivery paperwork.
You may have an invoice or document showing when the appliance was delivered.
Log into the retailers website.
Many stores keep past purchases in your online account.
Contact the store where it was purchased.
Some retailers can look up past purchases and provide copies of receipts.
Why Do We Ask for Proof of Purchase?
When you call us for warranty service, we may ask for proof of purchase.
We know it can feel like one more thing to find, especially when your appliance is fairly new.
But there’s a good reason we ask.
We want to help make sure you don’t miss out on warranty coverage.
Your receipt helps us check the dates and share the right details with the manufacturer.
A little paperwork now could help you avoid an unexpected repair bill later.
Can Your Serial Number Tell You How Old Your Appliance Is?
Often, yes!
Most appliances have a tag with a model and serial number. Depending on the brand, we can sometimes use that number to find out when the appliance was made.
But there’s one thing it can’t always tell us: When you bought it.
That’s why we may ask for both your serial number and your receipt.
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Let’s get things working again.
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