Do you work on my brand?

Yes, we likely service your brand! Check out our comprehensive list of supported brands here and if you don’t see yours listed, feel free to reach out to us for confirmation.

What if the property is vacant?

If your property is vacant, no worries! We work with many property managers and landlords in similar situations. If there’s a lockbox or someone else can grant us access, we’ll take care of the rest. We’ll send you e-sign documents for your approval, then visit the site to assess the situation and propose a solution. If you’re unavailable by phone, it’s ok – we’ll send an email estimate for your review and approval before proceeding with any services or repairs. Just give us a call so we can walk you through any questions you have to figure out the right solution for you.

What if you don't have the part on the van?

No problem at all! If we don’t have the part on hand, rest assured there are no extra trip fees for us to return. We’ll order the necessary part and keep you informed every step of the way. You’ll receive updates via phone and automated notifications regarding the estimated arrival date of your appliance part(s). Once we have the part, we’ll promptly reschedule your appointment at the next earliest convenience for you. And here’s the best part – you won’t pay a cent until all the work is completed. You can trust that we’re committed to seeing the job through to completion.

Is it cheaper to buy a new unit?

That’s a great question! While every situation is unique, when it comes to repairs, we typically advise against costs exceeding 50% of a new unit’s price unless special circumstances apply. Replacing an appliance involves various expenses like purchase, delivery, and installation fees, plus potential costs for old appliance removal and warranties. Disposing appliances improperly can harm the environment, release pollutants, and waste valuable materials. We’re here to assist you in making the best decision for your needs and budget, ensuring convenience and sustainability. Feel free to reach out for further assistance!

Do you service my area?

We cover a wide service area, spanning from Frankfort to Gurnee in the north and from Chicago to Rockford in the east-to-west direction. Our technicians live near you and are in your communities daily, so you don’t have to worry about paying someone to travel a far distance or take a long time to get to you. Follow this link to find your city or zip code on our full-service area list. Chances are, we’ve got you covered! Feel free to reach out if you’re unsure; we’ll be happy to confirm. We also offer virtual meetings with a technician for those who prefer a DIY approach, need advice, or are in another state and don’t require on-site support. Click here to learn more!

Do you service my appliance?

We understand the importance of having reliable appliances, and we’re here to help. We specialize in servicing major home appliances, including refrigeration, cooking, laundry, and dishwashers. However, please note that we do not service water heaters (a plumber’s job) or heating and air conditioners (handled by HVAC companies). Additionally, we’re equipped to work on specialized laboratory equipment such as warmers and flask scrubbers. For a complete list of appliance types we service, feel free to call us to get your questions answered. We’re here to assist you every step of the way!

What if you cause damage?

We understand your concern, and please rest assured that our technicians prioritize avoiding any damage during service calls. We take every precaution, using floor glides, padding, and tape to safeguard your space. Sometimes, we even bring extra personnel or specialty equipment to ensure the utmost care. Accidents are why we have insurance if we ever need it. We’re fully insured for that will meet the requirements for certain buildings or facilities to be an approved servicer. If we cause any issues, we take responsibility and will make it right.

Do you work with my extended or home warranty?

We partner with various home and extended warranties, including Best Buy’s Geek Squad and SquareTrade. If you’re unsure whether we’re in network with your warranty company, give them a call and request for us to receive the work order or claim directly. You can also streamline the process by having them conference call us. Don’t worry if we’re not currently in the network! You might have the flexibility to choose your service and seek reimbursement from your warranty company afterward. It’s all about finding the best repair company for your needs rather than just going with the next one on their list.

Do you send the same technician every time?

Absolutely! We understand the importance of consistency and clear communication. That’s why we assign the same technician to your service call from start to finish. This way, you’ll have familiarity and direct communication with your technician throughout the process. However, if you have a preference for a specific technician, whether it’s someone you trust who speaks Spanish or for any other reason, we’re more than happy to accommodate your request. Just let us know, and we’ll ensure you’re paired with the right person for the job. You must be comfortable.

New Appliance Delivery Checklist: What to Check Before It’s Too Late

Bringing home a new appliance should feel like an upgrade—not the start of a problem.

But here’s what most people don’t realize:

[ ] Not all issues are covered under manufacturer warranty.
[ ]Installation and cosmetic damage often fall on the retailer—and only within a short window.

That means what you check on day one matters.

This simple checklist can help you avoid delays, denied claims, and unexpected repair costs.

Before the Delivery Team Leaves

Take a few minutes and check:

Exterior Condition

Dents, scratches, or cracks
Misaligned doors or panels
Damaged handles or trim pieces
Gaps between doors or cabinet

If something looks off, say something immediately

Door Function

Opens and closes smoothly
Seals tightly (no gaps)
No unusual resistance or sagging

Power + Basic Operation

Unit powers on
Display/control panel works
Lights turn on/off properly

Within the First 24 Hours

Cooling Appliances (Refrigerators/Freezers)

Reaches proper temperature
No unusual noises (loud buzzing, clicking, grinding)
Ice maker (if applicable) begins cycling

Cooking Appliances (Ranges/Ovens)

Burners ignite or heat evenly
Oven preheats within normal time
No strong electrical or gas odors beyond initial burn-off

Laundry Appliances

Washer fills, drains, and spins properly
Dryer heats and runs quietly
No excessive shaking or movement

Watch for These Red Flags

Constant beeping or error codes
Unit thinks door is open when it’s closed
Not cooling or heating properly
Loud or unusual noises
Water leaks or moisture buildup

Important: Know Your Timeline

Most retailers only allow:

24–72 hours for visible damage claims
7–14 days for return/exchange windows

After that:
-You’re usually dealing with manufacturer warranty only

And that typically does NOT cover:

Cosmetic damage
Installation issues
Missing parts

Pro Tip

Take photos or a quick video of your appliance:

Right after delivery
During first use

This gives you documentation if anything comes up.

When to Call for Help

If something doesn’t feel right—even if you’re not sure:

It’s better to check early than wait.

Some issues are simple. Others get worse over time.

Serving the Chicago Area

We help homeowners and property managers diagnose, repair, and make the right call when something isn’t working as expected.