The Coolest News in Commercial Ice Machine Service (Literally)

On April 8th, 2025, our Elite Commercial Service Team did what any smart, forward-thinking Chicago service company does — we got trained (and certified) by the best.

True Refrigeration — already a heavy hitter in the commercial refrigeration world — just launched their brand-new line of commercial ice machines. And let us tell you… these machines aren’t just cool. They’re smart, efficient, and ready to handle whatever Chicago weather (or water) throws at them.

We sent our top commercial technicians — James, Terry, John, and Rob — to Schaumburg, IL for True’s factory-authorized training school. And now? We’re certified, factory-trained, and ready to service and repair True ice machines across Chicago and the suburbs.

Why Is This Big News for Local Businesses?

Ice machines don’t get enough credit.

They work behind the scenes in restaurants, offices, medical facilities, bars, breweries — pretty much everywhere people like their drinks cold and their kitchens clean.

But when they break? Things go south faster than ice in a Chicago July.

True’s new commercial ice machines bring some serious upgrades that business owners will love — and as certified True service techs, we’ve got the inside track on how to keep them running their best.

What Makes True’s New Ice Machines Different?

Our techs walked away impressed — and trust us, they’ve seen a lot of machines.

Key Features:

  • The most energy-efficient commercial ice machines to hit the market
  • High ice production — even in tough environments (hot kitchens, hard water, fluctuating conditions)
  • WiFi-enabled diagnostics — remote connectivity for faster troubleshooting
  • Touchscreen controls with built-in system diagnostics — no gauges or manifolds required
  • Antimicrobial internal lining to fight bacteria & mold
  • UV antibacterial lamp with a service alarm to remind you when to change filters
  • Dual filtration options (9,000 gallons or 34,000 gallons capacity)

As John, one of our certified techs, put it:
“These new ice makers feature a well-thought-out design. They offer excellent diagnostics and are easy to service.”

Translation: less downtime, fewer headaches, and faster repairs when you call us.

Why You Should Trust a Factory-Authorized True Service Provider

Not every appliance repair company can service True’s new ice machines correctly.

We’re not here to guess. We’re not here to “see what happens.” We’ve trained with True’s own team right here in Schaumburg to know exactly how to:

  • Diagnose problems fast
  • Get access to the right OEM parts
  • Maintain your warranty coverage
  • Provide long-term care for your ice machine investment

As James, our company leader, said after training:
“Outstanding product. True took the time and care — and had the wisdom of foresight — to ensure a quality product that reinforces their already outstanding reputation.”

Commercial Ice Machine Service for Schaumburg & The Chicago Suburbs

If you’ve invested in a True commercial ice machine — or you’re thinking about it — trust a team that’s trained, certified, and local.

We’re based right here in Chicago and proudly serve Schaumburg, Wood Dale, Elk Grove Village, Downers Grove, Naperville, and beyond.

We repair & maintain:

  • True Refrigeration Ice Machines
  • Hoshizaki
  • Manitowoc
  • Scotsman
  • Perlick
  • And more

Ready for Service? Call the Local Pros.

We keep your ice machines running so you can keep your customers happy (and their drinks cold).

Call us today to schedule service or preventative maintenance for your commercial ice machine.

Serving Chicago | Schaumburg | Suburbs