When selecting an appliance repair company, ensure they work on your specific appliance brand. Verify that they are certified, especially for complex repairs involving hazardous materials. Look for companies offering at least a one-year warranty on parts and labor. Avoid companies with per-hour or per-trip charges.
Instead, choose one with transparent, flat-rate pricing. A reputable company should have uniformed, background-screened technicians with professional business practices.
Our business hours for scheduling are Monday through Friday, 8 am to 5 pm, and Saturday, 8 am to 1 pm. Service hours are Monday through Friday, 8 am to 5 pm, and Saturday, 8 am to 2 pm.
To start, provide your zip code, appliance type and brand, and preferred appointment time. Once matched with a qualified technician, you’ll need to provide your address, contact information, model and serial number, and a detailed description of the problem. We offer same-day and emergency repairs when possible, especially for commercial customers. Our Saturday appointments are available at no extra cost.
To ensure a successful first visit on major appliance brands, please provide the following:
This information helps us research service bulletins and common issues beforehand. For common issues like washer gasket replacement or broken handles, we can order parts in advance or ship them to you if you prefer to fix it yourself.
On the day of your appointment:
Some repairs may require defrosting. Please remove items from the area of concern.
Remove standing water and dishes to speed up the process.
Ensure they are off and cool. If there is a gas leak, contact the gas company immediately.
Remove laundry and ensure clear access. Inform us if the units are stacked or in tight spaces.
Our technicians will use floor glides, tape, and moving blankets to protect your home. They may wear protective gear such as eye protection, masks, and gloves to ensure safety. We always provide an estimate for your approval before proceeding with any repairs.
Once the service is complete, you will receive copies of your service history via email. We keep you updated with automated notifications if further steps are needed, such as authorization from a warranty company or ordering parts. We value your feedback and encourage you to share your experiences via our feedback email or leave reviews on Google and Facebook. Positive feedback helps other customers find us when they need us.
Start with your warranty provider and request us specifically. Provide proof of purchase and the appliance's serial number.
We offer virtual diagnostic appointments for residential appliances, allowing for cost-effective preliminary assessments.
Drop off non-gas related appliances at our service center in Wood Dale, IL, for evaluation and repair, often at a lower cost than on-site service.
We partner with property management companies to provide reliable repair services for residential, laboratory, and commercial properties.
We have processes for providing repair services for landlord-tenant properties that are empty or occupied, ensuring all appliances in rental units are maintained and repaired efficiently.
We provide dedicated appliance repair services for senior living facilities, ensuring that residents have reliable and functional appliances. Our expert factory-trained technicians understand the unique needs of senior living environments and offer quick, efficient, and respectful service to minimize disruption.
We only use OEM parts to ensure quality and safety. If you change your mind about a repair, you can cancel without a fee if the part has not shipped. If the part has shipped, a restocking fee may apply. Our service call charge is a deposit toward your repair, covering the costs associated with the visit, including insurance, compensation, diagnostic tools, and vehicle expenses.
We aim to provide quality service and ensure your appliances are working properly. For more details, please get in touch with us or visit our website to schedule your service appointment. We’re here to help you every step of the way, from choosing the right repair service to ensuring your appliances are fixed efficiently and effectively.
The service call charge is more than a fee for the 30 minutes on-site. It encompasses the years of experience and expertise of our technicians, ensuring you receive top-notch service. Here’s what it covers:
Sometimes, it’s not worth repairing an appliance, and our service call charge covers the costs of providing a professional assessment. We cannot offer this service for free, which is standard in the appliance repair industry. Rest assured, our goal is to provide honest and reliable service, ensuring your appliances are back to normal!
We are sorry that you are having a problem and our goal is to make it as easy as possible to get things back to normal.
