Do you work on my brand?

Yes, we likely service your brand! Check out our comprehensive list of supported brands here and if you don’t see yours listed, feel free to reach out to us for confirmation.

What if the property is vacant?

If your property is vacant, no worries! We work with many property managers and landlords in similar situations. If there’s a lockbox or someone else can grant us access, we’ll take care of the rest. We’ll send you e-sign documents for your approval, then visit the site to assess the situation and propose a solution. If you’re unavailable by phone, it’s ok – we’ll send an email estimate for your review and approval before proceeding with any services or repairs. Just give us a call so we can walk you through any questions you have to figure out the right solution for you.

What if you don't have the part on the van?

No problem at all! If we don’t have the part on hand, rest assured there are no extra trip fees for us to return. We’ll order the necessary part and keep you informed every step of the way. You’ll receive updates via phone and automated notifications regarding the estimated arrival date of your appliance part(s). Once we have the part, we’ll promptly reschedule your appointment at the next earliest convenience for you. And here’s the best part – you won’t pay a cent until all the work is completed. You can trust that we’re committed to seeing the job through to completion.

Is it cheaper to buy a new unit?

That’s a great question! While every situation is unique, when it comes to repairs, we typically advise against costs exceeding 50% of a new unit’s price unless special circumstances apply. Replacing an appliance involves various expenses like purchase, delivery, and installation fees, plus potential costs for old appliance removal and warranties. Disposing appliances improperly can harm the environment, release pollutants, and waste valuable materials. We’re here to assist you in making the best decision for your needs and budget, ensuring convenience and sustainability. Feel free to reach out for further assistance!

Do you service my area?

We cover a wide service area, spanning from Frankfort to Gurnee in the north and from Chicago to Rockford in the east-to-west direction. Our technicians live near you and are in your communities daily, so you don’t have to worry about paying someone to travel a far distance or take a long time to get to you. Follow this link to find your city or zip code on our full-service area list. Chances are, we’ve got you covered! Feel free to reach out if you’re unsure; we’ll be happy to confirm. We also offer virtual meetings with a technician for those who prefer a DIY approach, need advice, or are in another state and don’t require on-site support. Click here to learn more!

Do you service my appliance?

We understand the importance of having reliable appliances, and we’re here to help. We specialize in servicing major home appliances, including refrigeration, cooking, laundry, and dishwashers. However, please note that we do not service water heaters (a plumber’s job) or heating and air conditioners (handled by HVAC companies). Additionally, we’re equipped to work on specialized laboratory equipment such as warmers and flask scrubbers. For a complete list of appliance types we service, feel free to call us to get your questions answered. We’re here to assist you every step of the way!

What if you cause damage?

We understand your concern, and please rest assured that our technicians prioritize avoiding any damage during service calls. We take every precaution, using floor glides, padding, and tape to safeguard your space. Sometimes, we even bring extra personnel or specialty equipment to ensure the utmost care. Accidents are why we have insurance if we ever need it. We’re fully insured for that will meet the requirements for certain buildings or facilities to be an approved servicer. If we cause any issues, we take responsibility and will make it right.

Do you work with my extended or home warranty?

We partner with various home and extended warranties, including Best Buy’s Geek Squad and SquareTrade. If you’re unsure whether we’re in network with your warranty company, give them a call and request for us to receive the work order or claim directly. You can also streamline the process by having them conference call us. Don’t worry if we’re not currently in the network! You might have the flexibility to choose your service and seek reimbursement from your warranty company afterward. It’s all about finding the best repair company for your needs rather than just going with the next one on their list.

Do you send the same technician every time?

Absolutely! We understand the importance of consistency and clear communication. That’s why we assign the same technician to your service call from start to finish. This way, you’ll have familiarity and direct communication with your technician throughout the process. However, if you have a preference for a specific technician, whether it’s someone you trust who speaks Spanish or for any other reason, we’re more than happy to accommodate your request. Just let us know, and we’ll ensure you’re paired with the right person for the job. You must be comfortable.

Stop Rinsing Your Dishes Before the Dishwasher (Here’s Why It’s Costing You More Than You Think)

The Habit That Won’t Die

It’s one of the most common things we see in homes across Chicago:

You scrape the plate…
Then rinse it…
Then load it into the dishwasher.

It feels responsible. Clean. Efficient.

But here’s the twist—
👉 You might be making your dishwasher work worse, not better.

🚫 The Truth: Pre-Rinsing Wastes Water (A Lot of It)

Handwashing or pre-rinsing dishes can use up to 20 gallons of water per load.

Modern ENERGY STAR® dishwashers?
👉 As little as 3–5 gallons per cycle.

That’s not a small difference—that’s a full-blown water bill plot twist.

Over time, that habit adds up to:

Higher utility costs
More water waste
Extra time at the sink

🤖 Why Modern Dishwashers Actually Need Dirty Dishes

This is where things get interesting.

Most newer dishwashers are equipped with:

Soil sensors
Turbidity sensors
Adaptive wash cycles

These systems measure how dirty your dishes are and adjust:

Water pressure
Cycle length
Temperature

👉 When dishes are too clean, the dishwasher gets confused.

It may:

Run a shorter cycle
Use less water than needed
Leave dishes not fully clean

Yes… ironically, pre-rinsing can lead to dirtier dishes.

🍽️ So What Should You Do Instead?

Think of your dishwasher like a team member, not a backup plan.

✔️ Best Practice:

Scrape off food scraps (trash or disposal)
Skip the full rinse
Load properly (don’t overcrowd)
Use the right detergent

That’s it.

No sink marathon required.

**🧼 When Handwashing Does Make Sense**

There are still a few exceptions:

Delicate items (fine china, wood, certain plastics)
Burnt-on cookware that needs soaking
When your dishwasher isn’t working properly

And that last one? That’s where we come in.

⚠️ If Your Dishwasher Isn’t Cleaning Well…

Before you blame the machine, check:

Spray arms (clogged with debris)
Filter (needs cleaning)
Water temperature (should be ~120°F)
Detergent quality

If everything checks out and you’re still seeing:

Food residue
Cloudy glassware
Long cycles or poor drying

👉 It may be time for a professional diagnosis.

🛠️ The Hidden Cost of “Working Around” a Dishwasher Problem

We see it all the time:

Instead of fixing the issue, people adjust their behavior:

More rinsing
Rewashing dishes
Running multiple cycles

That’s like turning up the radio instead of fixing the engine noise.

🧊 How Our Ease Membership Helps You “Rest at Ease”

With our Ease Membership, your dishwasher (and other appliances) gets proactive care so small issues don’t turn into expensive ones.

Here’s what that looks like:

✔️ Annual maintenance (we catch issues early)
✔️ Discounts on repairs
✔️ 1-year labor warranty (vs. standard 90 days)
✔️ 2-year parts warranty
✔️ One free virtual visit per year
✔️ Priority scheduling

👉 Translation: less guessing, less stress, fewer surprise breakdowns.

🧭 Final Thought

Your dishwasher was designed to do the dirty work.

Let it.And if it’s not?
We’ll make sure it does.