Do you work on my brand?

Yes, we likely service your brand! Check out our comprehensive list of supported brands here and if you don’t see yours listed, feel free to reach out to us for confirmation.

What if the property is vacant?

If your property is vacant, no worries! We work with many property managers and landlords in similar situations. If there’s a lockbox or someone else can grant us access, we’ll take care of the rest. We’ll send you e-sign documents for your approval, then visit the site to assess the situation and propose a solution. If you’re unavailable by phone, it’s ok – we’ll send an email estimate for your review and approval before proceeding with any services or repairs. Just give us a call so we can walk you through any questions you have to figure out the right solution for you.

What if you don't have the part on the van?

No problem at all! If we don’t have the part on hand, rest assured there are no extra trip fees for us to return. We’ll order the necessary part and keep you informed every step of the way. You’ll receive updates via phone and automated notifications regarding the estimated arrival date of your appliance part(s). Once we have the part, we’ll promptly reschedule your appointment at the next earliest convenience for you. And here’s the best part – you won’t pay a cent until all the work is completed. You can trust that we’re committed to seeing the job through to completion.

Is it cheaper to buy a new unit?

That’s a great question! While every situation is unique, when it comes to repairs, we typically advise against costs exceeding 50% of a new unit’s price unless special circumstances apply. Replacing an appliance involves various expenses like purchase, delivery, and installation fees, plus potential costs for old appliance removal and warranties. Disposing appliances improperly can harm the environment, release pollutants, and waste valuable materials. We’re here to assist you in making the best decision for your needs and budget, ensuring convenience and sustainability. Feel free to reach out for further assistance!

Do you service my area?

We cover a wide service area, spanning from Frankfort to Gurnee in the north and from Chicago to Rockford in the east-to-west direction. Our technicians live near you and are in your communities daily, so you don’t have to worry about paying someone to travel a far distance or take a long time to get to you. Follow this link to find your city or zip code on our full-service area list. Chances are, we’ve got you covered! Feel free to reach out if you’re unsure; we’ll be happy to confirm. We also offer virtual meetings with a technician for those who prefer a DIY approach, need advice, or are in another state and don’t require on-site support. Click here to learn more!

Do you service my appliance?

We understand the importance of having reliable appliances, and we’re here to help. We specialize in servicing major home appliances, including refrigeration, cooking, laundry, and dishwashers. However, please note that we do not service water heaters (a plumber’s job) or heating and air conditioners (handled by HVAC companies). Additionally, we’re equipped to work on specialized laboratory equipment such as warmers and flask scrubbers. For a complete list of appliance types we service, feel free to call us to get your questions answered. We’re here to assist you every step of the way!

What if you cause damage?

We understand your concern, and please rest assured that our technicians prioritize avoiding any damage during service calls. We take every precaution, using floor glides, padding, and tape to safeguard your space. Sometimes, we even bring extra personnel or specialty equipment to ensure the utmost care. Accidents are why we have insurance if we ever need it. We’re fully insured for that will meet the requirements for certain buildings or facilities to be an approved servicer. If we cause any issues, we take responsibility and will make it right.

Do you work with my extended or home warranty?

We partner with various home and extended warranties, including Best Buy’s Geek Squad and SquareTrade. If you’re unsure whether we’re in network with your warranty company, give them a call and request for us to receive the work order or claim directly. You can also streamline the process by having them conference call us. Don’t worry if we’re not currently in the network! You might have the flexibility to choose your service and seek reimbursement from your warranty company afterward. It’s all about finding the best repair company for your needs rather than just going with the next one on their list.

Do you send the same technician every time?

Absolutely! We understand the importance of consistency and clear communication. That’s why we assign the same technician to your service call from start to finish. This way, you’ll have familiarity and direct communication with your technician throughout the process. However, if you have a preference for a specific technician, whether it’s someone you trust who speaks Spanish or for any other reason, we’re more than happy to accommodate your request. Just let us know, and we’ll ensure you’re paired with the right person for the job. You must be comfortable.

General Appliance FAQs - AAA Appliance Service Center

Where Can I Find My Speed Queen Model and Serial Number?

Your model and serial number are usually located on a sticker attached to the appliance.

Top-Load Washers

Open the lid and look underneath the lid opening. The model and serial tag is often located under the lid or near the lid opening.

Front-Load Washers

Open the washer door and look around the door opening. The model and serial tag is typically located inside the door area.

Dryers

Open the dryer door and look around the door opening. The model and serial tag is commonly located inside the door frame.

Commercial and Coin-Operated Equipment

Model and serial tag locations can vary by model. If you can’t find the tag, send us a photo of the machine and we’ll help point you in the right direction.

Helpful Tip: Take a photo of the model and serial tag and save it to your phone. If you ever need warranty service, replacement parts, manuals, or technical support, you’ll already have the information ready.

Speed Queen Warranty Guide

Speed Queen Told You to Call. Now what?

Bad news. Your appliance isn’t working like it should.

Good news. Speed Queen is known for building some of the most reliable washers and dryers on the market, and they back many of their products with one of the strongest warranties in the appliance industry.

If you need Speed Queen warranty service, we’re here to help guide you through the process.

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What do I need to schedule SpeedQueen Warranty Service?

✔ A photo of the model and serial tag

✔ Proof of purchase

✔ A brief description of the problem

✔ Your Speed Queen claim number (if one has already been provided)

What if I don’ t have a Claim Number?

That’s okay.

In many cases, we can still help. A photo of the model tag and proof of purchase is often enough for us to review the next steps and help determine what warranty coverage may be available.

Why do I need my proof of purchase?

Here’s one tip we wish every appliance owner knew: Keep your proof of purchase for the life of the appliance.

Many warranty claims require verification of the original purchase date. Having a copy of your receipt can save time, avoid frustration, and help prevent unnecessary out-of-pocket costs.

If your receipt has disappeared into a mountain of emails or paperwork, don’t panic. Many retailers can provide a duplicate copy of your purchase record.

The benefit of having a Speed Queen is that often the serial number is enough for them to validate and guarantee your warranty.

Can you authorize an exchange or replacement?

No. As an authorized Speed Queen service provider, our role is to diagnose the appliance, perform approved repairs, and document any issues that may affect warranty coverage.

If an appliance may qualify for additional warranty review, we’ll gather the necessary information and submit it to Speed Queen. Speed Queen reviews the claim and determines whether a repair, exchange, replacement, or other warranty solution is appropriate.

We’ll help guide you through the process and keep you informed along the way.

What Is the Warranty Coverage on My Speed Queen Laundry Appliance in My Home?

Speed Queen offers some of the strongest warranties in the appliance industry. Warranty coverage varies by model and purchase date. Many residential Speed Queen washers and dryers include 3, 5, or 7 years of warranty coverage, and promotional warranty extensions may be available on select models.

The easiest way to determine your warranty status is to have your model number, serial number, and proof of purchase available. We can help you identify your model and explain what coverage may apply.

What Does the Speed Queen Commercial Warranty Cover?

Warranty coverage varies by model, installation type, and purchase date. Many commercial and coin-operated Speed Queen washers and dryers include coverage on replacement parts, with some models offering up to three years of parts coverage.

A warranty-covered part does not always mean a completely free repair. Travel, diagnosis, labor, shipping, and other repair-related costs may still apply.

Not sure what coverage applies to your equipment? Call or text 630-966-1950 and we’ll be happy to help.

Why Do I Have To Pay For A Service Call If My Commercial Speed Queen Appliance Is Under Warranty?

Commercial warranty coverage often covers specific replacement parts but may not cover travel, diagnosis, labor, shipping, or installation costs.

We collect the service call fee when scheduling the appointment to cover travel to your location and diagnosis by a technician. If additional repairs are needed, we’ll explain the costs and obtain approval before moving forward.

Questions?

Call or text 630-966-1950 and speak with a real person. We’re happy to help.

General Appliance FAQs