(No, We’re Not Just Being Nosy)
Let’s be honest. No one gets excited about crawling behind a refrigerator to find a model tag or digging through inboxes to locate a sales receipt. But when it comes to warranty repairs, those two things make a world of difference.
And yes, we really do need them. Here’s why.
Top 3 Reasons We Ask for Warranty Documentation
- The Serial Number Doesn’t Tell the Whole Story
A unit might look new, but the serial number often shows when it was built, not when it was purchased. Manufacturers usually start the warranty from the purchase date, not the build date. Without your proof of purchase, it may appear that the warranty has expired.
Think of it like giving your insurance card to the doctor. It verifies your coverage before anything gets billed or scheduled.
- We Have to Confirm It’s the Right Appliance
We use your model tag photo to confirm the unit we’re repairing matches the warranty file. That helps avoid delays or denied coverage. This is especially important if the appliance was exchanged or installed under a different name or address.
It also protects you from surprise out-of-pocket expenses when a model number doesn’t match or if the wrong appliance was listed by mistake.
- The Manufacturer Doesn’t Send Us Your Info
Even if you already gave everything to the manufacturer or warranty company, they don’t send it to us. We have to collect it again, then submit it back to them on your behalf.
Frustrating? Absolutely. But submitting that info ourselves is the only way to keep your claim from being delayed or denied.
Why You May Be Asked for Photos or a Video Call
Some manufacturers ask for pictures of the appliance, the damaged component, or the issue before they’ll approve a repair. Others want a live video call with us on site to verify the issue or walk through diagnostics before giving us the green light to proceed.
It’s not personal. It’s just how they process claims. We’re on your side and doing our best to make it go smoothly.
Our Commitment to You
We are not in the business of wasting your time. We collect only what’s needed to get your repair approved and covered. We double-check everything so you don’t get stuck with unexpected charges.
If we can prevent billing problems by getting a photo up front, that’s a win for both of us.
Quick Tips to Make It Easy
- If you are buying an appliance – always save your receipts
- Check your inbox for a digital receipt
- Model tags are usually located on the interior walls, door frame, or behind the kick plate (link to how to find on our website) – If you’re not sure where to look, call us and we’ll guide you
Summary
- Proof of purchase ensures your warranty is valid
- Model tag confirms we’re working on the right appliance
- Your warranty company doesn’t share info with us, so we need to collect it again
- We may need photos or video to get fast repair approval
- Our job is to make sure your warranty covers what it’s supposed to
We’re here to help you avoid surprise charges and delays. If you have questions or need help, just reach out. No scripts, no robots, just real people who care about getting it right.
