Do you work on my brand?

Yes, we likely service your brand! Check out our comprehensive list of supported brands here and if you don’t see yours listed, feel free to reach out to us for confirmation.

What if the property is vacant?

If your property is vacant, no worries! We work with many property managers and landlords in similar situations. If there’s a lockbox or someone else can grant us access, we’ll take care of the rest. We’ll send you e-sign documents for your approval, then visit the site to assess the situation and propose a solution. If you’re unavailable by phone, it’s ok – we’ll send an email estimate for your review and approval before proceeding with any services or repairs. Just give us a call so we can walk you through any questions you have to figure out the right solution for you.

What if you don't have the part on the van?

No problem at all! If we don’t have the part on hand, rest assured there are no extra trip fees for us to return. We’ll order the necessary part and keep you informed every step of the way. You’ll receive updates via phone and automated notifications regarding the estimated arrival date of your appliance part(s). Once we have the part, we’ll promptly reschedule your appointment at the next earliest convenience for you. And here’s the best part – you won’t pay a cent until all the work is completed. You can trust that we’re committed to seeing the job through to completion.

Is it cheaper to buy a new unit?

That’s a great question! While every situation is unique, when it comes to repairs, we typically advise against costs exceeding 50% of a new unit’s price unless special circumstances apply. Replacing an appliance involves various expenses like purchase, delivery, and installation fees, plus potential costs for old appliance removal and warranties. Disposing appliances improperly can harm the environment, release pollutants, and waste valuable materials. We’re here to assist you in making the best decision for your needs and budget, ensuring convenience and sustainability. Feel free to reach out for further assistance!

Do you service my area?

We cover a wide service area, spanning from Frankfort to Gurnee in the north and from Chicago to Rockford in the east-to-west direction. Our technicians live near you and are in your communities daily, so you don’t have to worry about paying someone to travel a far distance or take a long time to get to you. Follow this link to find your city or zip code on our full-service area list. Chances are, we’ve got you covered! Feel free to reach out if you’re unsure; we’ll be happy to confirm. We also offer virtual meetings with a technician for those who prefer a DIY approach, need advice, or are in another state and don’t require on-site support. Click here to learn more!

Do you service my appliance?

We understand the importance of having reliable appliances, and we’re here to help. We specialize in servicing major home appliances, including refrigeration, cooking, laundry, and dishwashers. However, please note that we do not service water heaters (a plumber’s job) or heating and air conditioners (handled by HVAC companies). Additionally, we’re equipped to work on specialized laboratory equipment such as warmers and flask scrubbers. For a complete list of appliance types we service, feel free to call us to get your questions answered. We’re here to assist you every step of the way!

What if you cause damage?

We understand your concern, and please rest assured that our technicians prioritize avoiding any damage during service calls. We take every precaution, using floor glides, padding, and tape to safeguard your space. Sometimes, we even bring extra personnel or specialty equipment to ensure the utmost care. Accidents are why we have insurance if we ever need it. We’re fully insured for that will meet the requirements for certain buildings or facilities to be an approved servicer. If we cause any issues, we take responsibility and will make it right.

Do you work with my extended or home warranty?

We partner with various home and extended warranties, including Best Buy’s Geek Squad and SquareTrade. If you’re unsure whether we’re in network with your warranty company, give them a call and request for us to receive the work order or claim directly. You can also streamline the process by having them conference call us. Don’t worry if we’re not currently in the network! You might have the flexibility to choose your service and seek reimbursement from your warranty company afterward. It’s all about finding the best repair company for your needs rather than just going with the next one on their list.

Do you send the same technician every time?

Absolutely! We understand the importance of consistency and clear communication. That’s why we assign the same technician to your service call from start to finish. This way, you’ll have familiarity and direct communication with your technician throughout the process. However, if you have a preference for a specific technician, whether it’s someone you trust who speaks Spanish or for any other reason, we’re more than happy to accommodate your request. Just let us know, and we’ll ensure you’re paired with the right person for the job. You must be comfortable.

You’re Probably Using Too Much Laundry Detergent (And It’s Costing You More Than You Think)

Contrary to popular belief, adding more detergent does not result in cleaner clothes. In modern High-Efficiency (HE) washing machines, excessive soap is a leading cause of mechanical failure, foul odors, and skin irritation. Using the correct amount of detergent protects your appliance’s internal sensors and ensures your clothes actually get rinsed clean.

The Essentials of Proper Detergent Use:

The Golden Ratio: Most loads only require 1–2 tablespoons of detergent. Using a full capful creates excess suds that trap dirt against your clothes rather than washing it away.
Prevent “Washer Smell”: Musty odors are usually caused by detergent buildup and trapped moisture. Combat this by using less soap and leaving the washer door open between loads to air out.
Protect Your Machine: Excess suds interfere with the washer’s agitation and drainage, forcing the pump and motor to work harder, which leads to premature wear and tear.
Residue Check: If your towels feel stiff or your darks look “dull,” it is a sign of soap buildup. Run a monthly maintenance cycle with a dedicated washer cleaner to clear the system.

Expert Insight: Modern washers are designed to clean with very little water. If you use too much soap, it’s like trying to rinse shampoo out of your hair with a single cup of water—residue is inevitable.

Intro: The Bubble Trap

There’s a quiet belief sitting in laundry rooms everywhere:

More detergent = cleaner clothes.

It feels logical. A little extra soap should mean extra clean… right?

Not exactly.

In fact, using too much detergent is one of the most common reasons washers stop cleaning properly—and start causing problems instead.

The Truth: More Detergent Doesn’t Mean Cleaner Clothes

Modern washing machines—especially high-efficiency (HE) models—are designed to use:

Less water
Less energy
And less detergent

Most loads only need:
1-2 tablespoons of detergent

That’s it.

But many people are using:

Full caps
“Just a little extra” for good measure
Or guessing entirely

And that’s where things start to go sideways.

What Happens When You Use Too Much Detergent

Instead of rinsing clean, excess detergent:

1. Leaves Residue on Clothes

Clothes can feel stiff or sticky
Whites may look dull or gray
Towels lose absorbency

2. Builds Up Inside Your Washer

Soap scum collects in hoses, pumps, and drums
Creates the perfect environment for bacteria

3. Causes That “Washer Smell” Everyone Hates

That musty odor?

It’s often not the washer, it’s detergent buildup + trapped moisture

4. Tricks Your Washer Into Working Harder

Just like dishwashers, washers rely on balance.

Too many suds can:

Reduce proper agitation
Interfere with rinsing
Leave clothes not fully clean

Why Modern Washers Need a Different Approach

Today’s machines are smarter but also more sensitive.

They rely on:

Low water levels
Controlled agitation
Precise rinse cycles

When overloaded with detergent, they can’t perform as designed.

It’s like trying to rinse shampoo out of your hair with barely any water.
Something’s getting left behind.

Just like using too much detergent can throw off your washer, pre-rinsing dishes can actually confuse your dishwasher. If you’re curious, we break that down here.

What You Should Do Instead

Use Less Detergent

Start with 1-2 tablespoons
Adjust slightly for heavily soiled loads

Use HE Detergent (If Required)

Designed for low-water systems
Reduces excess suds

Run Regular Maintenance Cycles

Monthly cleaning cycle
Use washer cleaner or approved method

Leave the Door Slightly Open

Helps moisture escape
Prevents odor buildup

When It’s Not Just Detergent

If you’re noticing:

Persistent odors
Water not draining properly
Clothes not spinning out
Residue even with less detergent

There may be a deeper issue:

Clogged drain system
Failing pump
Mold buildup inside the unit
Worn components

The Hidden Cost of “Working Around” Washer Issues

We see this all the time:

Instead of fixing the problem, people adjust:

Add more detergent
Rewash loads
Run extra cycles

Which leads to:

Higher water bills
More wear on the machine
Frustration that never really gets solved

A Quick Reality Check

If you’ve been:

Filling the detergent cap
Adding “just a little extra”
Fighting washer smells

You’re not alone.

But a small change can make a big difference.

Final Thought

Your washer doesn’t need more soap.

It needs the right amount and a little support now and then.And if it’s already struggling?
We’re here to help.